Contact
E-mail: info@kvedo.com
Phone: +371 27 30 60 77 (Erlens), +371 20 51 05 02 (Rūdolfs)
We usually reply within one working day. In the app you can also write from Profile → Write to support: the app version is added so we can find the problem faster.
Is Kvedo working? Check status.kvedo.com.
Deleting your account
In the app: Profile → Delete account.
Without the app: app.kvedo.com/konta-dzesana
Deleting an employee account deletes their personal data. If you are the company's only admin, the whole company and its data are deleted. Issued invoices are kept for 5 years as accounting law requires.
Frequently asked questions
How do I sign in?
With your e-mail or username and password. An employee account is created by the company admin (Company → Team), and the employee gets an e-mail with the login.
I forgot my password
On the sign-in screen tap "Forgot your password?" and enter your e-mail. The reset link is valid for a short time. The company admin can also reset an employee's password.
Two-step sign-in does not work
Enter the code from your authenticator app or one of the backup codes. If you have none, write to info@kvedo.com from the account's e-mail.
How do I get my data?
Company → Data export (for the admin): a full export of the company's data (CSV), also journals for the accountant.
What does AI do and how do I turn it off?
Voice input, receipt reading, "Describe the job", spelling correction and the assistant use outside AI services (OpenAI, Anthropic). Before the first use the app asks for permission ("Allow" or "Not now"). You can change it at any time: Profile → AI help. Without permission the AI features are off and the rest of the app works.
How does automatic work time work?
This feature is not in the Google Play and App Store version, which uses no background location; it works only in the earlier Android app installed from kvedo.com.
Subscription
The company's subscription is managed by the company admin on the web at app.kvedo.com. The phone app is free and nothing is bought in it.